This is a minimum requirement and not a guaranteed timeframe there are multiple factors that *** impact processing the request. I can understand the frustration of residing at a property without water service.Īs noted on our website, requests to start service require a minimum of one business day advance notice. Thank you for forwarding this complaint to my attention. Especially for a ***** bill that has been PAID. It's incredibly inhumane to make someone wait several days to get a basic utility like water. It's been almost 100 degrees the past couple days and now we're living in a house without being able to shower, water our dogs, use our evaporative cooler or use the restroom, which as you can imagine, is miserable after sweating and moving all of your belongings in 100 degree heat. I spoke to several rude people at the call center, and all were clearly lacking empathy and were completely unwilling to help me. I offered to drive down to their location and show the confirmation of payment, or email it, and the supervisor I was talking to said It wouldn't make a difference. I called city services customer ********************** line to confirm and they tell me that I have to wait 3-5 business days for them to confirm that my payment was made. Regardless, I immediately called the collection agency and paid it at which point the collections person said I was good to go and my water would be connected. I obviously wasn't aware of this balance, or I would have paid it long ago and I'm not even sure what it was for. The next day I receive an email stating that I owe a past due balance of ***** from when i last had city services in 2021. I uploaded it on the website and went on moving. I just purchased a home and only had one day to move as my previous residence was already ********** of Phoenix would not allow me to start service until I had a copy of the deed, which I did not have until yesterday, my move in date.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |